Business Tech Help

All your internet is down and nothing works

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An employee clicked a phishing email

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An employee lost their work phone or laptop

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Barcode scanner won't read items at the register

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Business phones are not making or receiving calls

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Business WiFi keeps dropping for staff and customers

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Calls aren't forwarding to the right person

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Can't connect to work computer from home

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Can't find a file someone shared with you in SharePoint

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Can't log in - two-factor authentication isn't working

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Card machine is declining every card

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Card reader won't connect to POS system

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Card reader won't process payments

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Card totals don't match the POS end-of-day report

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Cash drawer won't open - stuck closed

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Computer won't recognize the office scanner

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Customer WiFi is slow or customers can't connect

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Disable system access for a departed employee

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Email signature not showing on replies in Outlook

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Guest WiFi captive portal page not loading for visitors

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How to invite someone outside your company to a Teams meeting

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How to set up your work VPN for the first time

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Label printer isn't printing

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Microsoft 365 license not activating for a user

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Microsoft Teams status stuck on Away even when you're working

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Network switch port isn't working and device won't connect

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New employee can't access the company shared drive

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New employees aren't showing up in company apps after joining

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New network cable run not getting a connection

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Office copier won't email scanned documents

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Office network printer shows offline for everyone

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Office printer pulling two sheets at once and jamming

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Okta app or web portal won't load

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OneDrive files aren't syncing to your computer

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OneDrive showing sync conflicts with multiple versions of the same file

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Outlook keeps asking for your password over and over

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POS barcode scanner not reading or scanning items

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POS software crashed and won't reopen

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POS system is working but won't print receipts

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POS terminal frozen mid-transaction and won't respond

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POS won't open the cash drawer

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Printer showing a security certificate error

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Print jobs are stuck and won't print

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Receipt printer won't print after setup

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Recovering from a ransomware attack

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Remote Desktop is slow or freezing

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Setting up a printer for everyone on the office network

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Setting up a separate guest WiFi network for customers

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Shared calendar not showing up or syncing for some team members in Microsoft 365

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Shared mailbox isn't receiving emails

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Shared office printer shows offline and nobody can print

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Single sign-on isn't working - can't log into work apps

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Someone can have hacked your business email account

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Suspicious login alert from an unknown location on a work account

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Tap or contactless payments aren't working

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Teams channels disappeared or aren't showing for some staff

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Teams meeting won't start or you can't join

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VoIP calls have echo or callers can't hear you

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VoIP calls sound choppy, robotic, or keep cutting out

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VoIP desk phone shows offline or not registered

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VoIP phone keeps rebooting on its own during the day

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VPN is slow — how to use local printer while connected

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VPN won't connect or keeps disconnecting

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What does managed IT support actually include?

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What is a managed IT service and do I need one?

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What is a service level agreement (SLA)?

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What is business continuity and why does it matter?

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Work Outlook calendar not showing up on your phone

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Work VPN keeps disconnecting when you're on WiFi

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You can't access a shared drive or folder on the network

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Your backup hasn't run or is showing errors

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Your business emails are landing in customers' spam folders

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Your computer shows a ransom demand

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Your label printer is printing text off-center or cut off

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Your label printer won't print anything

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Your receipt printer is jammed or paper isn't feeding

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