Account Help Help

A family member is locked out of a shared account

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Age verification not working during account signup

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App-specific password not working for email or third-party apps

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Browser bookmarks not syncing between your devices

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Calendar events not syncing between your devices

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Child account has too many restrictions or not enough

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Email alias or secondary address not receiving messages

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Emails aren't forwarding to the address you set up

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Email verification link has expired before you can click it

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Face ID or fingerprint login not working for your account

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How to create backup codes to get back into your account if you lose access

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How to download a copy of all your data

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How to download a copy of all your data from an account

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How to remove apps that have access to your account

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How to request that your account data be deleted

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How to set up a password manager to protect your accounts

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Locked out of your account after too many password tries

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Magic link or sign-in email not arriving

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Notes not syncing between your phone and computer

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Passkey login not working on your device

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Password reset email isn't arriving

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Profile picture updated but not showing on all your devices

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Refund approved but money hasn't appeared in your account

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Security questions not accepting your answers

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Single sign-on not working on your personal device

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Still getting charged after you cancelled a subscription

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The login page won't load or keeps timing out

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The security check isn't showing up when you try to log in

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Two-factor authentication is locking you out of your account

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What is Single Sign-On and should you use it?

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You're locked out because of two-factor authentication

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You're not receiving emails from your account provider

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You accidentally removed a trusted device from your account

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You can't answer the security questions to get back into your account

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You can't change the email address on your account

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You can't log into your Google account

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You can't recover your account — you don't have access to your phone or email

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You changed your phone number and can't recover your account

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You clicked a suspicious link in an email—what to do right now

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You got a charge for a subscription you didn't authorize

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You got an alert about a suspicious login to your account

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You got a notification that your data was in a breach

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You got signed out of your account on all devices at once

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You keep getting signed out or your session keeps expiring

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You lost your account recovery codes

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You lost your two-factor backup codes and can't access your account

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Your account is locked because of too many failed login attempts

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Your account language or region changed without you doing it

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Your account shows the wrong time zone

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Your account was hacked — here's what to do right now

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Your contacts aren't showing up on your phone or other devices

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Your email account is sending spam and can be hacked

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Your email is sending spam to your contacts without you knowing

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You requested a password reset but the email never arrived

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Your name or profile picture isn't showing up everywhere

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Your new profile photo isn't showing up everywhere

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Your notification settings keep resetting to how they were before

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Your password was in a data breach and is now public

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Your payment method keeps getting declined

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Your saved passwords disappeared from your browser

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You think your account has been hacked — here's what to do

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You were charged again even though you cancelled your subscription

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You were charged twice for the same subscription

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