WiFi shows connected but there's no internet
Windows is connected to the WiFi network but cannot reach the internet gateway. Restart your router first — that fixes it most of the time.
Your computer connected to the WiFi but cannot get past it to the internet. Restarting the router clears it for most people. If that does not work, your computer's network settings or WiFi driver needs to be reset.
Risk: Medium
⏱ 5-10 minutes
Intermediate
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Not waiting the full 30 seconds when restarting the router
- Assuming the hardware is broken when it is actually a settings problem
- Updating the driver without restarting the computer first
Signs you need professional help
- Limited connectivity persists after router restart and IP renewal
- Other devices also fail to get internet on this same WiFi
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.