Your Wi-Fi randomly stops working
Wi-Fi that drops randomly responds to something that changed—a new device, a firmware update, channel congestion from neighbors, or a router that has accumulated too much state. Identifying the pattern in when drops happen tells you the cause.
When Wi-Fi drops completely, all devices lose connection at once. This points to the router or internet provider, not a single device. If drops happen every evening, it's neighbors' networks competing for the same channel. If drops are random at any time, it is a firmware bug or internet provider issue.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Restarting the router and assuming the problem is fixed when it temporarily improves—temporary improvement is the diagnostic
- Not checking whether other devices drop—if they stay connected, the router is fine
- Factory resetting the router as a first step—this erases settings and makes recovery complicated without solving the underlying cause
Signs you need professional help
- If drops continue after manual channel change and firmware update
- If the modem-direct test shows drops are on the ISP line
- If you want a wireless environment scan to identify interference sources
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