Your Wi-Fi name shows up but won't connect
Your computer can see the network but it's failing the authentication step. Most this is a saved password that's out of date, a router security setting that changed, or the router blocking this specific device.
When the Wi-Fi name is visible but won't connect, the network is definitely there—your computer is detecting it. The problem is the authentication handshake between your computer and the router. Common causes are a stale saved password, a router firmware update that changed the security protocol, or the router's MAC filtering blocking this device.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Retrying the same connection without changing anything—if it failed once, it will fail again
- Assuming the router is broken when other devices connect fine—the router is working
- Changing the Wi-Fi password to fix this—that breaks every other connected device
Signs you need professional help
- If the password is definitely correct but connection still fails
- If multiple devices can't connect after a firmware update
- If MAC filtering is enabled and you want help configuring it
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.