Files disappear from your desktop after restarting your computer
Your desktop files aren't really gone. Windows either loaded a temporary profile by mistake, or OneDrive moved your desktop files to the cloud. Both are fixable in about 10 minutes.
When desktop files vanish after a restart, one of two things happened: Windows accidentally logged you into a temporary profile instead of your real one, or OneDrive synced your desktop folder and stored the files online. Your files are still there — they're just in a different place than you expected. We'll find them and bring them back.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Saving new files to the desktop while using a temporary profile — they'll disappear on the next restart. Always sign in properly first.
- Deleting the TEMP folder without copying your files out of it first — you can't undo that.
Signs you need professional help
- Your files are not in C:\Users\YourName\Desktop or OneDrive after you check both
- A temporary profile keeps loading every time you restart
- You need help repairing your Windows user profile
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.