I accidentally downloaded something suspicious
Downloading a file does not automatically infect your computer. The risk starts when you open the file. If you have not opened it, delete it and you are fine.
Just downloading a file does not infect your computer. The file sits harmless on your hard drive until you open, run, or install it. If you have not opened the file yet, delete it and run a scan. If you did open it, especially if it was an .exe or .msi file, you need to check what it installed.
Risk: Medium
⏱ 10-20 minutes
Beginner
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Do not open the file to check what it is — that is exactly when the malware runs
- Do not assume you need to reinstall Windows if the file was not opened — delete it and scan is sufficient
- Do not download a cleanup tool from the internet to fix the problem — free cleanup tools are frequently malware themselves
Signs you need professional help
- A full scan found threats it can not remove
- New programs appeared that you cannot uninstall
- The computer began behaving strangely immediately after opening the file
- You entered passwords or financial information into a window that appeared after opening the file
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.