Your printer keeps going offline and back online
Your printer is losing its wireless connection to the router. This is caused by weak WiFi signal or the printer getting a new network address. Both are fixable without replacing hardware.
When your printer keeps going offline, it's losing its wireless connection to your router. The two most common causes are weak WiFi signal at the printer's location and the printer getting assigned a new IP address after router restarts. Neither requires new hardware.
- ✓Know where your printer is located relative to your router
- ✓Have your router's admin login information handy (optional for static IP)
- ✓Check your phone's WiFi signal strength at the printer's location
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming the printer or router is broken when it's just a signal issue
- Moving the printer without addressing the actual cause
- Buying a new printer instead of fixing the connection
Signs you need professional help
- After assigning a static IP and confirming the printer is on the same network as your computer, it still drops offline unpredictably — the router or printer may have a hardware WiFi issue, give us a call.
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