Your printer works from your phone but not your computer
The printer is working fine — the problem is how your computer is configured to communicate with it. Check if you're on the same Wi-Fi, turn off any VPN, and clear the print queue.
When your phone prints but your computer doesn't, the printer hardware is fine and the network is working. The issue is specific to your computer's settings — a broken driver, a stuck print queue, you're on different networks, or a VPN is blocking the connection.
Risk: Low
⏱ 10-20 minutes
Beginner
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Assuming the printer is broken — your phone already proved it's working
- Calling your internet provider — the phone has proven the Wi-Fi signal is fine
- Buying a new printer — replacing the printer won't change your computer's settings
Signs you need professional help
- Computer still won't print after confirming network match, clearing queue, restarting spooler, and reinstalling driver
- This is a work laptop and you need IT involvement for VPN settings
- You want to set up a wired USB connection from the computer to the printer
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.