Your computer shows a blue screen and restarts
A blue screen crash means a hardware issue, driver problem, or a piece of software that's breaking Windows. The single best thing to try first is to restart your computer in Safe Mode — this starts Windows with only the essential drivers and files it needs. If your computer works fine in Safe Mode, a third-party app or driver is causing the problem.
A blue screen error happens when Windows finds a problem it can't recover from — a bad driver, a hardware failure, or software conflict. Your computer stops everything and reboots to protect itself from data corruption. We'll restart in Safe Mode first to narrow down what's causing it, then work through the most likely fixes.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Ignoring Safe Mode results — if it works in Safe Mode, the problem is a driver or app, not Windows itself
- Not writing down the error code — support can diagnose much faster with the exact error number
- Trying to fix it by reinstalling Windows before checking drivers and updates first
Signs you need professional help
- You've tried Safe Mode and it still crashes the same way — give us a call and we'll check for hardware failure
- You see a specific error code like 0x0000007E or DRIVER_IRQL_NOT_LESS_OR_EQUAL — share it with us and we'll look it up
- Blue screens are happening every few minutes no matter what you try
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.