Outlook keeps asking for my password
Outlook prompts repeatedly when the stored credentials stop working — the token expired, you changed your password elsewhere, or the server changed how it authenticates. Clearing the old stored credentials and signing in fresh fixes it.
The password Outlook has stored is no longer accepted by your email server. This happens when security tokens expire, you change your password elsewhere, or the server updates its authentication system. The fix is to clear the old stored credentials and let Outlook sign you in fresh.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Keep clicking Cancel on the password prompt — this stops email from syncing
- Enter your password into an unexpected browser window — legitimate Outlook authentication happens in Outlook itself or the official Microsoft sign-in page
- Reinstall Outlook before clearing credentials — stored credentials just get imported again and the problem repeats
Signs you need professional help
- If the account is work email and IT needs to reconfigure authentication
- If multi-factor authentication is required and you need help setting up an App Password
- If removing and re-adding the account doesn't stop the prompting
- If Outlook continues prompting but your password works fine in the web browser
Book a technician
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Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.