Replies work but new emails won't send
When replies work but new emails fail, your email app is using different outgoing settings for new messages than for replies. the From address, outgoing server, or authentication settings are configured differently.
Your email app can send replies, which means the account itself works. But new messages use a different outgoing path that's misconfigured or blocked. We'll find which setting is different and fix it so new emails send normally.
Risk: Low
⏱ 10-20 minutes
Some Comfort Required
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Keep clicking Send on the same stuck message — this doesn't help. Clear the Outbox first
- Assume the account is suspended — if replies work, the account is fine
- Delete and re-add the account without knowing your password — you'll need it to set it back up
Signs you need professional help
- If the web interface works but the app still fails after correcting SMTP settings
- If you get an authentication error and can't find the App Password option
- If your email is from an ISP like Xfinity and you don't have the current server settings
- If you want all your email configured consistently across devices in one visit
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.