Someone says they emailed me but I never got it
When someone says they emailed you but you never received it, the message almost always arrived — it just ended up somewhere other than your inbox. Most likely it's in your spam folder or caught by a filter rule.
The email almost certainly arrived at your account, but it got sorted somewhere unexpected instead of your inbox. Most commonly it's hidden in your spam folder, or a filter rule moved it to another folder automatically.
Risk: Low
⏱ 5-10 minutes
Beginner
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Looking only in your inbox and giving up — the email is somewhere in your account
- Asking the sender to resend repeatedly without first finding where the original went — if it went to spam, the copy will too
- Not adding the sender to your contacts after finding them in spam — this means it will happen again next time
Signs you need professional help
- If the email cannot be found anywhere and the sender confirms the address was correct
- If emails from this sender keep disappearing and checking filter rules doesn't reveal why
- If you want to set up a VIP list so that specific important contacts always reach your inbox
- If you want a professional to review your filter rules and clean up your account settings
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.