Important emails keep landing in your spam folder
Your spam filter is being overly cautious about that sender. Add them to your Safe Senders list and the filter will stop flagging their emails. It takes two minutes and fixes it permanently.
Your spam filter incorrectly classified one sender as suspicious. Add them to Safe Senders or create a filter rule and the filter will stop flagging their emails. This permanently fixes it so all future emails from them reach your inbox.
Risk: Low
⏱ 5-10 minutes
Beginner
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Just dragging the email to your inbox without clicking Mark as Not Spam — dragging does not train the filter
- Setting your spam filter to its lowest sensitivity to catch fewer false positives — this lets real spam into your inbox
- Expecting one marking to permanently fix it — some senders need multiple markings before the filter fully trusts them
Signs you need professional help
- You have added the sender to Safe Senders and created a filter rule but they still go to spam
- Multiple important senders are consistently going to spam despite being marked Not Spam repeatedly
- You want to set up email rules that automatically organize your inbox while keeping important mail visible
- You want a technician to check whether the sender has an email authentication problem
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.