You can receive emails but cannot send them
Receiving and sending use two separate paths. One works, one does not. The problem is your outgoing port or server settings.
Your incoming path works fine. Your outgoing path is blocked or misconfigured. Test the web version to see if the problem is your email account or your app. Then fix either the app settings or unblock your outgoing port.
Risk: Low
⏱ 10-15 minutes
Beginner
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Resending the same stuck message over and over — each failed attempt adds another copy to your Outbox
- Assuming a specific person is the problem when all outgoing email fails — if nothing sends at all, the problem is your outgoing path
- Deleting and reinstalling the app without testing web sending first — if the account itself cannot send, the app is not the problem
Signs you need professional help
- SMTP port and server settings are correct but sending still fails
- You need help setting up an app-specific password for Gmail or Yahoo with two-factor authentication on
- Your work email is controlled by an IT team and you cannot access the server settings
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.