Email works on your phone but not on your computer
Your email account is working — your phone proves it. The problem is just the desktop app — it has old settings or a broken connection. Update the app and remove and re-add your account to fix it.
Your account is healthy and your phone confirmed it works. The desktop app lost its connection or has outdated settings. Updating the app and re-adding your account restores the connection with fresh settings from your provider.
Risk: Low
⏱ 10-20 minutes
Beginner
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Changing your password to fix a broken app — your phone uses the same password and it works, so the password is correct
- Ignoring app update notifications — providers update their security requirements and old apps simply cannot connect
- Assuming the internet is broken because the app is broken — if your phone works and websites load, the internet is fine
Signs you need professional help
- Email works in the browser but the app fails to connect even after updating and re-adding the account
- The app is asking for IMAP or POP3 server settings you cannot find
- You use an ISP email address like Xfinity, AT&T, or Spectrum and the settings keep changing
- You want email configured the same way across all your devices with professional help
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.