Your computer freezes but the mouse still moves
When the cursor still moves, only one program is stuck — not your whole computer. Press Ctrl + Alt + Delete, open Task Manager, find the program that says 'Not Responding', click it, and click 'End Task'. Your computer will be fine immediately.
When your cursor moves during a freeze, only one program is stuck. Your computer's core is still working. The program hit a bug or ran out of resources. Kill it with Task Manager and the computer goes back to normal instantly.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Clicking the frozen program repeatedly — each click adds more requests to the queue it's stuck on, making it worse
- Assuming the problem is a virus — software freezes are from bugs or memory issues, not malware
- Holding the power button to force-shutdown without trying Task Manager first — let Task Manager close it properly first
Signs you need professional help
- If the same program freezes every time you use it even after reinstalling
- If pressing Ctrl + Alt + Delete doesn't open Task Manager
- If the freeze spreads and the cursor eventually stops moving too
- If you want a technician to check the Windows Event Viewer for the exact cause
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.