Your computer completely freezes and nothing responds
When the entire computer locks up and the cursor stops, the core system has crashed — not just one program. This is a hardware problem. Hold Power for 10 seconds to force it off.
A complete freeze where the cursor won't move means the computer's core crashed. This is different from one program freezing. The three most common causes are overheating, a failing hard drive, or broken memory. These are serious issues that need attention.
Risk: High
⏱ 30-60 minutes
Intermediate
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Forcing the computer off and restarting repeatedly — each forced shutdown stresses the drive
- Dismissing a complete freeze as random if it happens more than once — this pattern always means something is wrong
- Running disk repair if the drive is clicking or grinding — you can make it permanently unrecoverable
Signs you need professional help
- If freezes happen more than once a week — test hardware immediately
- If you see a blue screen with an error code — write it down and bring it to the technician
- If you hear clicking or grinding before the freeze — don't use the computer anymore until it's checked
- If the drive health check shows anything other than OK — back up your files and replace the drive
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.