Your Chromebook won't turn on or is stuck on startup
Charge your Chromebook for 30 minutes first — a dead battery is the most common reason it won't start. If it still doesn't start, hold Power for 30 seconds to force a restart. If it says Chrome is recovering, let it finish — don't interrupt it.
Most Chromebooks won't start because the battery is completely dead. Plug it in and wait. If it still won't start after 30 minutes, a hard restart works. If it's stuck on a recovery screen, that's your Chromebook trying to fix itself — let it finish.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Assuming it's broken when the battery is just dead — always charge for 30 minutes first
- Interrupting the Chrome recovery process by turning it off — let it finish even if it takes 20 minutes
- Holding Power for only a few seconds instead of a full 30 seconds for a hard restart
Signs you need professional help
- If the Chromebook still won't boot after charging, restarting, and recovery attempts — likely a hardware problem
- If you see hardware failure signs (no lights, burning smell, physical damage) — contact the manufacturer
- If you can't access Recovery mode with Escape + Refresh + Power — can be a keyboard or hardware issue
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.