Bluetooth device is connected but there's no sound
Connected and having sound are two completely different things. Windows can be connected to a Bluetooth device but still send sound to your speakers. Switch the audio output to the Bluetooth device in the Volume mixer — this fixes it in 30 seconds.
Pairing just means your computer knows about your Bluetooth device. Audio routing is separate — you have to tell Windows which device to send sound to. Most of the time your device is paired but not set as the active audio output.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Unpairing and re-pairing your Bluetooth device over and over thinking that will fix sound — it won't. The problem is the audio output setting, not the pairing
- Not checking the volume on the Bluetooth device itself — your computer's audio is at 100% but the headphone volume is at 0%
- Assuming the computer is broken because it's silent — the fix is one click in the taskbar
Signs you need professional help
- The Bluetooth device doesn't appear in the audio output list at all — it can not have paired correctly
- Audio comes through your Bluetooth device but is distorted or cuts out
- Your Bluetooth device keeps disconnecting right after pairing
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