Your settings and files aren't syncing between Windows computers
Sync needs three things to work: you're signed in with a real Microsoft account (not a local account), sync is turned ON in Settings, and you have an internet connection. Most sync failures are missing one of these three.
Windows sync copies your settings and files to the cloud so they match across your computers. It needs you to be signed in with a Microsoft account, have sync turned on, and be connected to the internet. If sync isn't working, one of these three things is missing or broken.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Creating a brand new Microsoft account instead of switching to your existing one — you'll lose all your old settings and passwords
- Thinking sync includes your files and photos — it only syncs your settings, not your documents or pictures
- Turning sync on and off repeatedly waiting for it to work — give it 15 minutes between changes and stay patient
Signs you need professional help
- You've turned on sync and waited 30 minutes but nothing is syncing
- Sync was working before and suddenly stopped after a Windows update
- You can't remember your Microsoft account password
Book a technician
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Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.