Your smartwatch health data isn't syncing to the app
Restart the companion app, close it completely, and reopen it. Then make sure Bluetooth is connected and try syncing manually. If it still won't sync, restart your phone.
Your watch and phone just need to refresh their connection. We'll close the app, restart Bluetooth, and sync again. Most of the time that's all you need.
Risk: Low
⏱ 5-10 minutes
Beginner
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Just closing the app without force closing it completely
- Forgetting that Bluetooth needs to be on to sync
- Not restarting the phone when the app restart doesn't work
- Assuming the watch is broken when the connection just needs resetting
Signs you need professional help
- If syncing still fails after restart and reconnect
- If you're getting specific error messages in the app
- If data keeps disappearing from the app after syncing
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.