Your Fitbit isn't syncing with the app
Force close the Fitbit app, restart your phone, and try syncing again. Make sure Bluetooth is on. If it still won't sync, sign out and sign back into the app.
Your Fitbit just needs the app to be refreshed. We'll close the app completely, restart your phone, and try again. That fixes syncing issues most of the time.
Risk: Low
⏱ 5-10 minutes
Beginner
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Just closing the app without force closing it—need to fully close it
- Forgetting to turn Bluetooth back on after checking it
- Not restarting the phone, just the app
- Thinking the Fitbit is broken when it's just the app that needs resetting
Signs you need professional help
- If the app still won't sync after restart and sign in
- If you keep getting specific error codes
- If the Fitbit is brand new and never synced
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.