Your smartwatch isn't tracking your sleep
Your watch has a motion sensor that detects sleep by feeling you lie still. If the watch is not tight enough on your wrist, the sensor can't work properly. Make sure the watch band is snug against your skin and turn off any sleep mode features that can be blocking the tracking.
Your smartwatch tracks sleep by feeling when your arm stays still for long periods. It uses a motion sensor to notice when you stop moving and goes into sleep mode. If the watch is loose, the sensor can't feel your movement. Also, some watches have a Sleep Mode feature that needs to be turned on or off for tracking to work right.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Wearing the watch loosely because it feels more comfortable — sleep tracking won't work unless it's snug
- Turning off the watch at night to save battery — you need to keep it on and powered to track sleep
- Taking the watch off if it's uncomfortable — it takes 2-3 weeks for your wrist to adjust to wearing it all night
Signs you need professional help
- The band is tight, sleep tracking is on, but no data has shown up after a full week of wearing it
- The watch was tracking sleep fine and suddenly stopped with no changes to the settings
- The watch gets very warm when you sleep — the sensor can be overworking itself
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.