Your smartwatch GPS isn't tracking your route or distance accurately
Your watch probably lost its GPS connection before you started or during your workout. The quickest fix is to open your watch's location settings and turn off any power-saving options, then make sure you're outside with a clear view of the sky before you start tracking. Do one test walk or run to see if it records correctly now.
Your smartwatch needs a clear signal from satellites to track your distance and route. If the GPS can't connect properly, it records shorter distances or skips parts of your workout. This happens when you turn on power-saving mode, start too close to buildings, or don't wait long enough for the GPS to lock on before moving. The fix is to give your watch a few seconds to find the satellites before you start.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Starting to move the second you press Start instead of waiting 10-15 seconds for GPS to lock on
- Leaving power-saving mode on during workouts — it limits GPS accuracy
- Starting workouts between tall buildings or indoors where GPS can't see the sky
Signs you need professional help
- You've waited for GPS to lock on, turned off power-saving mode, and you're in an open area, but it's still not recording distance
- Your watch worked fine for months and suddenly stopped tracking GPS at all
- The GPS is so far off that your recorded distance is less than half the real distance
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.