Your fitness tracker isn't counting steps correctly
A loose connection between your tracker and the app on your phone is the most common cause. Start by unplugging the tracker from its charger for 30 seconds, plug it back in, and make sure your phone's Bluetooth is turned on. If that doesn't work, restart your phone and sync the tracker again.
Your fitness tracker counts steps using a small motion sensor inside. When that sensor can't communicate with your phone, the steps don't show up in the app and your activity doesn't get recorded. The fix is just to reconnect the tracker to your phone's Bluetooth and make sure the companion app can talk to it properly.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Forgetting to turn Bluetooth back on after turning it off for troubleshooting — Bluetooth must be on at all times for step counting
- Installing a tracker app from the wrong company — make sure you have the official app from the tracker maker
- Assuming the tracker is broken when it just needs to be recharged — always charge it fully before trying anything else
Signs you need professional help
- You've tried all the steps and the tracker still won't count or sync steps — give us a call
- The tracker is completely unresponsive and won't charge or turn on
- The sensor appears to be damaged (you can feel something loose inside the tracker)
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.