Smartwatch won't pair with your new phone
The watch is still paired with your old phone and won't connect to the new one until you unpair it. Restart both the watch and the new phone, make sure Bluetooth is on, then unpair the watch from your old phone if you still have it. Then try pairing fresh to the new phone. This works in most cases.
Smartwatches can only connect to one phone at a time. When you get a new phone, your watch is still looking for your old one and will ignore the new phone. We need to forget the old phone on your watch and then pair it fresh to the new one. If you don't have the old phone, we can unpair it from the watch settings instead.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Not unpairing the watch from the old phone first. The watch will keep trying to connect to the old phone and ignore the new one
- Forgetting to restart both devices after unpairing. This leaves old connection information in memory that can cause pairing to fail
- Trying to pair while the watch is too far away. Keep them within 3 feet of each other during pairing
Signs you need professional help
- You've unaired the watch, restarted both devices, and you still can't pair them together The phone shows the watch is paired but no data is syncing and it says disconnected You get a specific error code during pairing and the pairing fails consistently
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