How to set up a new fitness tracker for the first time
Charge your tracker first using the cable that came in the box, then download the tracker's app to your phone. Open the app and follow the setup steps to create an account and pair the tracker — it takes about 10 minutes.
All fitness trackers follow the same basic setup. You charge your device, download the app, create an account, and pair the tracker to your phone using Bluetooth. Once paired, the tracker starts collecting your steps, heart rate, and sleep data automatically. The whole process takes about 15 minutes.
No step-by-step guide available for this issue yet — book a technician directly.
Common mistakes to avoid
- Plugging the tracker into a wall outlet instead of using the USB cable — most trackers charge through a special cable, not a regular power plug
- Trying to pair before the app is downloaded — the app must be installed first
- Downloading the wrong app — some tracker brands have very similar names, so check the exact brand on the box
Signs you need professional help
- The tracker is charged and the app is downloaded but they still won't pair after five attempts
- You get an error message in the app that says your account can't be created
- The tracker was working but suddenly disconnected and won't pair again
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.