Your smartwatch won't charge when you put it on the charger
The charging contacts on your watch are probably dirty or blocked. Take the watch off, clean both the metal contacts on the watch and the charger with a dry cloth, then put it back on the charger. That fixes the problem for most people.
Your watch charges through metal contacts that touch the charger. If these contacts are dirty, blocked, or misaligned, the power can't flow through and charging stops. Most of the time a quick clean with a dry cloth solves it. If that doesn't work, the charger cable has probably failed and needs replacing.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Using a third-party charger that doesn't match the watch — always use the manufacturer's charger
- Not cleaning the contacts properly — use a dry cloth, not a wet one that causes oxidation
- Trying to charge with the watch turned off — some watches won't charge if they're completely powered down
Signs you need professional help
- You've cleaned the contacts, positioned the watch correctly, and checked the outlet, but it still won't charge
- The charger cable is visibly damaged or getting hot
- Your watch worked before and suddenly stopped charging completely
Book a technician
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Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.