Earbuds sound cuts out when you turn your head
Your earbuds are losing Bluetooth signal because they're too far from your phone or something is blocking the wireless connection. Move your phone closer to your chest. Earbuds work best when the phone is within arm's reach and not hidden in a bag or pocket. If that doesn't help, your phone or earbuds can need to reconnect to each other.
Bluetooth wireless signals travel in a straight line and bounce off walls, so turning your head can block the signal path between your phone and earbuds. Moving your phone closer fixes it right away in most cases. If the sound still cuts out, the wireless connection can have gotten confused and needs a fresh start.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Keeping the phone in a back pocket or bag where your body blocks the signal. Bluetooth needs a clear path between phone and earbuds
- Not realizing the connection has drifted and needs a full disconnect and reconnect to reset it
- Assuming the earbuds are broken when the real problem is just the phone's position or interference from nearby devices
Signs you need professional help
- You've moved your phone closer and reconnected the earbuds but sound still cuts out in every position. Give us a call One earbud keeps cutting out no matter where you position the phone. It can have a hardware fault
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.