Earbuds not charging when you put them in the case
Charging fails when the contacts between your earbuds and case are dirty, the case battery is dead, or the earbuds aren't seated in the case properly. Clean the metal contacts on both the earbuds and case with a dry cloth, close the case firmly, and wait 30 seconds. This fixes it for most people.
Your earbuds charge from metal contacts inside the case. When those contacts get dirty with dust, skin oils, or debris, the connection breaks and charging stops. The case battery can also be empty and need to charge from a power outlet first. We'll clean the contacts, check the case battery, and get your earbuds charging again.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Assuming the case is charged when it's not. The case needs its own battery charge to pass power to the earbuds
- Not cleaning the contacts thoroughly enough. Lint and dust need a proper wipe with a dry cloth
- Placing earbuds in the case loosely instead of seating them firmly so they make contact
Signs you need professional help
- You've cleaned the contacts and the case battery is charged, but your earbuds still won't charge Only one earbud charges and it's not making contact with the case even when seated firmly The charging cable is damaged and you need a replacement that's the right fit for your case
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We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
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Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.