Smart TV won't connect to WiFi or keeps losing connection
Most of the time this is either distance from the router, a WiFi password issue, or the router needing a restart. Restarting both the TV and router, checking your network settings, and moving your TV closer usually fixes it.
When your TV keeps losing WiFi or won't connect, it's because the signal is weak, the router is stuck, the password needs updating, or the TV firmware needs updating. We'll restart both devices, check the connection, try a different network band, and update the firmware if needed.
- ✓Have your WiFi network name and password ready — check your router or a device that is currently connected
- ✓Keep your TV remote nearby for navigating settings
- ✓Stay within arm's reach of your router during initial troubleshooting
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming the router is broken when the real problem is the TV's WiFi power saving mode
- Not moving close enough to the router during testing — give it at least 30 feet clear distance
- Changing the password instead of re-entering the correct one
- Not waiting for updates to complete — turning off the TV during a firmware update breaks it
Signs you need professional help
- If your TV still won't stay connected after restarting both devices, moving closer to the router, and updating the firmware, there may be a hardware issue with the WiFi module. Give us a call and we can help test the connection or look at replacement options.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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