TV won't accept WiFi password or says password is wrong
Check you're typing the correct password—watch for caps lock, spaces, or special characters. Try connecting to the 2.4 GHz band instead of 5 GHz if available. These two fixes work for most people.
A TV rejecting the correct WiFi password is caused by hidden characters or special characters being mistyped, the TV being set to connect to 5 GHz (which doesn't reach as far as 2.4 GHz), WPA3 security that the TV doesn't support, or the TV's WiFi chip having trouble connecting. Less commonly, the router's security settings are too strict or need a firmware update.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Not checking the exact password on the router's admin page and assuming from memory
- Entering the password without checking for capital letters, spaces, or special characters
- Assuming the TV's WiFi is broken when it's actually a 5 GHz signal issue—2.4 GHz fixes it
- Not realizing the router's security type changed to WPA3 after a recent update
- Attempting a factory reset before trying password re-entry or band switching
Signs you need professional help
- The TV won't connect to any WiFi network, including a phone hotspot—likely hardware failure
- The exact password is correct on other devices but the TV consistently rejects it
- Error messages mention MAC filtering or device limits and you're unable to access the router settings
- You've tried all troubleshooting steps and the TV still won't connect
- The TV's WiFi was working fine but suddenly stopped after a router firmware update
Book a technician
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