Streaming buffers on one app but works fine on others
One app is buffering while others work fine means the problem is with that app, not your internet. Try force-closing and restarting the app first. If that doesn't work, uninstall and reinstall it to get a fresh copy.
When just one app buffers while all your others work perfectly, the problem is with that app, not your internet connection. The app's data has probably gotten corrupted or the app is using outdated code. A simple restart works most of the time. If it doesn't, reinstalling the app takes just a minute and fixes it.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Assuming your internet is slow when only one app buffers — if all your other apps work fine, the problem is with that one app
- Not clearing cache before reinstalling — cache clear alone fixes this about 60% of the time and takes 2 minutes
- Trying to uninstall and reinstall without restarting the TV first — restart it to clear memory before reinstalling
Signs you need professional help
- You've cleared cache, restarted the TV, and reinstalled the app, and it still buffers
- Multiple apps are all buffering at once — this suggests a WiFi or internet problem
Book a technician
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