Sound from your soundbar is out of sync with the picture
Audio delay from a soundbar happens because the sound takes longer to process than the video. On your TV, go to Sound settings and turn on Audio Sync or AV Sync — this tells the TV to delay the video slightly to match the sound. If you don't see that option, try unplugging the soundbar and the TV for 30 seconds, plug them back in, and let them reconnect.
When your soundbar is connected to the TV, the audio and video travel different paths and can get out of step. Video arrives at your TV instantly, but sound takes longer to process through the soundbar. Your TV has a setting to fix this by delaying the video slightly so it matches the sound — turning on Audio Sync or AV Sync solves it in most cases.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Not turning on Audio Sync when it's available in the TV settings — this is the quickest fix
- Using a Bluetooth connection when an HDMI cable would be faster and more stable
- Assuming the soundbar is broken when it's just a settings issue on the TV
Signs you need professional help
- Audio Sync is turned on but the sound is still delayed by more than half a second
- The soundbar is connected with HDMI and Audio Sync is on, but the delay is still there
- The delay happens on some apps but not others — get in touch to check if apps have their own settings
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.