Your Roku shows a black screen when you turn it on
A black screen on your Roku is almost always a connection problem. Unplug the HDMI cable from both the Roku and the TV, wait 10 seconds, and plug it back in firmly.
Your Roku sends its picture through an HDMI cable to your TV. If the cable is loose, damaged, or plugged into the wrong port, the TV stays black. Unplugging and replugging the cable fixes loose connections, and trying a different HDMI port works if the first port is broken.
Risk: Medium
⏱ 5-10 minutes
Beginner
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Assuming the Roku is broken when it's just the cable or connection
- Not checking if the TV is on the right input source — many people forget this step
- Plugging the HDMI cable back in loosely instead of pushing it all the way in firmly
Signs you need professional help
- You've tried different HDMI cables and ports but still get a black screen
- The TV remote won't change the input source
- The Roku doesn't respond at all — no sounds, no lights
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.