The remote app on your phone won't connect to your TV
The remote app needs to be on the same WiFi network as your TV. Check that both your phone and TV are on the exact same network, restart the TV, and then open the app again. If the app still doesn't find it, delete the app and reinstall it fresh.
Your phone and TV talk to each other over WiFi. If they're on different networks or the TV isn't awake and listening, the app can't find it. The fix is simple: get both devices on the same WiFi, make sure the TV is powered on, and restart the connection.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Assuming the TV is on when it's actually in standby — you can't connect until the TV is fully awake
- Checking the TV's WiFi network but not actually connecting the phone to it — both must be on the identical network
- Not waiting for the TV to fully boot after restarting — give it 10 seconds to be ready
Signs you need professional help
- The TV is on, you're on the same WiFi, and the app still can't find the TV
- The app connects once but immediately says the connection was lost every time you try
Book a technician
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