Your TV screen has dead or stuck pixels
Dead pixels are a manufacturing defect — the pixel has burned out and can't be fixed by unplugging or restarting. Stuck pixels are different and sometimes respond to a fix, but they're both covered by your TV's warranty. Check when you bought the TV and contact us about a replacement or repair.
Your TV screen is made of millions of tiny pixels that light up to create the picture. A dead pixel is burned out completely. A stuck pixel is locked on one color. Neither can be repaired by the user, and both are warranty issues.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Thinking the pixel will go away on its own if you restart the TV — it won't, it's permanent physical damage
- Assuming it's out of warranty without checking your receipt — many pixel issues are covered for 2-3 years
- Not taking a photo for the warranty claim — having evidence of the pixel makes the replacement faster
Signs you need professional help
- You see a dead or stuck pixel and it bothers you — we can arrange a replacement if you're in warranty
- You see multiple pixels failing in one area — that's unusual and needs professional evaluation
- You tried a pixel fixer app and the dot got worse instead of better
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.