HDMI-CEC not controlling TV or soundbar from one remote
HDMI-CEC lets one remote control multiple devices, but it needs to be turned on both on your TV and on your soundbar. Check that both devices have it enabled and that all HDMI cables are plugged in firmly. This fixes the problem for most people.
HDMI-CEC is a feature that lets your TV remote control connected devices like soundbars. It only works when it is turned on both on the TV and on your device you want to control, and all HDMI cables must be connected properly. We will check both devices, toggle the setting off and on, and confirm the cable connections.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Only checking the TV settings and forgetting that the soundbar needs HDMI-CEC turned on too
- Assuming a loose cable is still working because video is still showing
Signs you need professional help
- If you have enabled HDMI-CEC on both the TV and soundbar, the HDMI cable is firmly connected, and your remote still won't control the soundbar, give us a call and we'll check if your soundbar supports HDMI-CEC or if there is a compatibility issue.
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