Casting from phone to TV not working
The problem is almost always that your phone and TV are on different WiFi networks or your TV's casting feature is turned off. Check that both are on the same network and that casting is enabled on the TV. This fixes it for most people.
Casting works by connecting your phone and TV over WiFi. They have to be on the same network, the TV has to have casting enabled, and the TV app or streaming app on your phone has to support casting. We'll check each of these.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Connecting to a 5 GHz network when the TV is on 2.4 GHz. They won't see each other even though both are on WiFi.
- Forgetting to enable casting or AirPlay on the TV. It's off by default on some models.
- Trying to cast from an app that doesn't support casting. Check the app first.
Signs you need professional help
- If both devices are on the same 2.4 GHz WiFi network, casting is enabled on the TV, and the TV still doesn't appear in the cast list, give us a call and we can check your WiFi setup and the TV's casting feature.
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