Streaming works on other devices but not this one
When one device won't stream while others do, the problem is specific to that device: an outdated browser or app, a graphics driver issue, a broken cable or connection, or your device is too old and no longer supported.
If streaming works everywhere else but not on one device, something about that specific device is broken or out of date. your device can be using an old version of the app that's no longer supported, the graphics driver needs updating, a cable between devices is broken, or your device is simply too old for the streaming service to support anymore.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Not realizing an HDMI switch is blocking the connection — people forget it's there
- Using Firefox instead of Chrome for Netflix — Chrome has better protection support
Signs you need professional help
- You've updated everything but it still won't work
- Your device is too old and no longer supported
- You need help figuring out which graphics driver to update
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.