No sound from streaming apps or audio is distorted
No audio during streaming means your TV has the wrong audio output device selected, or the app is trying to play a sound format your speakers can't handle. Check your device's volume and audio output settings first, then check the app's audio track choice.
Streaming goes silent when the audio is routed to a device that isn't working (like a disconnected Bluetooth speaker), or when the app tries to play fancy audio formats (like Dolby Atmos) that your speakers don't understand. Your TV and soundbar need to match — if you use a soundbar, they have to be properly connected via HDMI or optical. Dolby Atmos needs special equipment to work.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Selecting Dolby Atmos when connected with an optical (TOSLINK) cable — optical can't carry Atmos, so you get silence
- Not realizing the app has its own audio track selection separate from your device volume
Signs you need professional help
- You've checked everything but you still can't get Dolby Atmos to work with your soundbar
- Sound and picture are out of sync (lip sync issue)
Book a technician
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