Video keeps stopping to buffer while streaming
Buffering means your internet connection can't keep up with the video quality you're trying to watch. Check how fast your connection actually is, try a lower quality setting, or move your TV closer to the router.
Buffering happens when your TV can't download video fast enough to keep playing. Different qualities need different speeds: Netflix Standard Definition needs about 3 Mbps, HD needs about 5 Mbps, and 4K needs about 15-25 Mbps. But it's not what your broadband plan says — it's what your TV actually gets. A TV in the corner with weak WiFi can only get 2 Mbps even though your phone gets 50 Mbps in the kitchen.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Testing your phone's speed when your TV buffers — your phone gets much better WiFi than your TV in the corner
- Thinking 4K is always better — on a normal TV from a normal distance, you can't see the difference between HD and 4K, so lower quality stops the buffering
Signs you need professional help
- Your TV's speed test shows good numbers but buffering still happens
- Buffering happens every evening and you're thinking about changing internet providers
- You want an Ethernet cable run through walls — we can help with that
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.