Your TV has picture but no sound
When you have a picture but no sound, it's almost always mute being on, the wrong audio output selected, or an HDMI handshake problem. Check mute first — it's the fastest fix.
A TV with picture but no sound has either been muted, had its audio routed to the wrong output, or lost the audio signal through HDMI. These are all settings or connection fixes. Hardware failure that kills audio while keeping the picture is very rare.
Risk: Low
⏱ 5-10 minutes
Beginner
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Going into settings before checking mute
- Not checking the soundbar's input selection
Signs you need professional help
- Audio fails on every input after checking all settings
- TV speaker hardware appears to have failed
- HDMI issues persist after reconnecting
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.