Your files have been encrypted by ransomware
Disconnect from the internet immediately. Do not pay the ransom. Check nomoreransom.org on a different computer - they can have a free decryptor.
Ransomware encrypts your files and demands payment. Don't pay. Disconnect immediately to stop spreading. Check nomoreransom.org for free decryptors.
Risk: High
⏱ Hours to days
Intermediate
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Paying ransom without checking free decryptors first
- Turning off computer before checking alternatives
Signs you need professional help
- Business environment with multiple systems infected
- Need professional recovery assistance
Book a technician
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Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.