WhatsApp Desktop isn't showing messages from your phone
Check your phone's WhatsApp is still open, check both devices have internet, and rescan the QR code to reconnect them.
Sync stops because your phone's WhatsApp closed, you're on different networks, the connection expired, or you're offline. Fix by opening WhatsApp on your phone, checking internet, and rescanning the QR code.
Risk: Medium
⏱ 5-15 minutes
Beginner
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Assuming desktop must be on same WiFi as phone (it doesn't)
- Not realizing phone WhatsApp must be running for sync
- Thinking sync should work indefinitely without maintenance
- Not checking if QR code has expired (such as after several months)
- Deleting browser data not knowing it clears WhatsApp Web session
Signs you need professional help
- If both devices online but sync still doesn't work
- If messages sync one-way but not the other
- If sync works briefly then stops repeatedly
- If phone shows sync failed despite being online
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.