OneDrive sync is stuck and your files aren't uploading
Pause and resume sync, restart OneDrive, check if a file is open in another app, and check your internet connection. One of these fixes the problem in most cases.
Sync hangs because a file is open elsewhere, your internet dropped, or there's a large file uploading. Try pausing and resuming, restart the app, close any open files, and wait longer for big uploads.
Risk: Medium
⏱ 10-20 minutes
Intermediate
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Not checking if file is open in another application
- Assuming sync is broken when actually uploading a large file
- Not waiting long enough for large files to complete
- Not verifying internet connection quality before troubleshooting
- Assuming cloud quota is not full without checking actual usage
Signs you need professional help
- If sync remains stuck after 30 minutes with small files
- If same files repeatedly fail to sync
- If sync works for some files but not others
- If error messages appear like 'insufficient quota' or 'access denied'
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.