Your voice assistant isn't responding to commands
Your smart speaker has lost WiFi connection or the microphone is muted. Check that the speaker is plugged in and connected to WiFi — you should see a solid light or no light at all, not a red light. If there's a mute button on top of the speaker, make sure it's not pressed in.
Smart speakers need two things to work: power and an internet connection. Without WiFi, the speaker can't reach the servers that understand your voice and send back answers. If the speaker is muted, it won't listen to anything you say no matter what. The quickest fixes are checking that the speaker is connected to WiFi and that the microphone isn't muted.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Thinking the speaker is broken when it just needs WiFi reconnected — unplug it and set it up again like you did the first time
- Not checking if the mute button is pressed — it's the simplest cause and easiest fix
- Forgetting that the router can drop devices off WiFi — restarting the router can help the speaker find it again
Signs you need professional help
- The speaker is plugged in, unmuted, connected to WiFi, and still won't respond to any commands — get in touch
- The speaker was working fine and suddenly stopped responding to voice commands without any changes
- The speaker shows as online in the app but won't play any response sound at all
Book a technician
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Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.