Alexa not responding to voice commands
Alexa isn't hearing you because the microphone is muted, your device lost internet connection, or the wake word isn't being recognized. Check that the microphone is unmuted, restart your device, and make sure it's connected to WiFi. this fixes it for most people.
When Alexa stops responding, it's almost always one of three things: the microphone is muted, your device lost WiFi connection, or there's a glitch in the app. We'll unmute the microphone, check the WiFi, restart your device, and make sure everything is set up right.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Not realizing the red light means muted. many people assume your device is broken when it's just silenced
- Restarting your device without checking if WiFi is still connected. the Echo won't work without internet
Signs you need professional help
- If your Echo is unmuted, connected to WiFi, and still won't respond to voice commands, there might be an issue with your Amazon account or your device itself. Get in touch and we'll investigate.
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
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