Your new smart home device won't pair with the hub
Your device and hub are probably too far apart or can't see each other through walls. Move the new device within 20 feet of the hub during pairing. Make sure the hub power cable is fully plugged in.
Smart home hubs talk to devices using WiFi, Bluetooth, or Zigbee -- wireless signals that don't travel far through walls and metal. When a new device won't pair, it's almost always because your computer is too far from the hub or the hub isn't powered properly. Move your computer close to the hub, make sure the hub is plugged in firmly, and try again.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Trying to pair from far away thinking the range is bigger than it actually is
- Not realizing the hub needs to be in pairing mode before starting
- Assuming your computer is broken when it's just too far from the hub
- Forgetting that the hub itself must be powered on with a working connection
Signs you need professional help
- Device pairs near the hub but immediately shows offline when moved to normal location
- Device still won't pair after moving it into the same room and resetting both
- Hub pairs your computer but app shows it's incompatible
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